Technical Support / Deskside Support Specialist

HPC Solutions Published: November 17, 2016
Location
HPC Solutions Headquarters (80228), United States
Job Type
Category

Description

Location: HPC Solutions Headquarters (80228)

Duration: Part Time

HPC Solutions is seeking a Technical Support/ Deskside Support Specialist.

Desired Skills and Experience

Provide technical support and service for HPC Solutions employees.  Responsibilities would include, but are not limited to the following:

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products, ensuring all setup parameters meet corporate standards.
  • Configure and support mobile devices including iOS, Android, BlackBerry, and Windows devices
  • Troubleshoot Microsoft Outlook Exchange mail issues
  • Troubleshoot network connectivity issues
  • Diagnose and repair printer issues
  • Maintain SharePoint sites/services and troubleshoot performance issues
  • Implement baseline changes
  • Respond to assigned change requests that are submitted by internal and external customers
  • Create and/or update the Asset Management record—responsible for integrity of asset management record
  • Restore file and data information
  • Perform software updates/upgrades
  • Create request for service support from internal/external service providers
  • Request hardware replacements
  • Demonstrated ability to effectively function in a multi-system and/or multi-application environment
  • Assist new hires with phone system (generate new extension, set up voicemail procedures, and aid with the installation of the Vonage app on cellular devices)
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 Location: HPC Solutions Headquarters (80203)

Duration: Part Time

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